The automotive/motorcycle industry is one of the most challenging industries in the world. It operates under extreme pressures of cost and time. Being able to rely on suppliers is key, not only for the car/motorcycle manufacturers, but also for other organizations in the supply chain. They all require suppliers that have their processes under control that understand their customers’ specific requirements and focus on continuous improvement. Appropriate certification of your management system offers a decisive advantage in demonstrating that your company matches these criteria
ISO/TS 16949 is the only standard recognized worldwide related to quality management as it applies to any organization active in the automotive/motorcycle supply chain. It is based on:
- The eight quality management principles (all fundamental to good business practice): Customer focus, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Fact based decision-making, Mutually beneficial supplier relationships
- Fulfilment of customer specific requirements
- A commercial advantage during contract negotiations
- A clear focus on continual improvement, emphasizing defect prevention and reduction of variation and waste
- Time and cost savings, by avoiding multiple customer specific certification audits
- The international recognition of the ISO/TS 16949:2009 standard increases the credibility of your organization when bidding for global sourcing contracts or expanding your business locally.
- Gaining certification also helps you to reduce production variations and improve your manufacturing efficiency which can positively impact your bottom line.
Furthermore, ISO/TS 16949:2009 helps create a common quality system approach to the entire supply chain (for suppliers/subcontractors) and facilitates access to the industry’s best practices
The ISO/TS 16949:2009 Quality Management System certification standard for the automotive industry enables you to demonstrate your commitment to product quality and compliance to customer requirements. In addition, the standard allows you to continuously improve your quality management systems and related processes.
ISO/TS 16949:2009 is based on renowned quality management principles The ISO/TS 16949 standard is a worldwide automotive standard developed by the International Automotive Task Force (IATF) – a group of the world’s leading automotive manufacturers (General Motors, Ford, BMW, PSA Citroen, Volkswagen, Renault and Fiat) and their respective trade associations. The ISO/TS 16949standard brings together the various aspects of ISO 9001:2000, AVSQ (Italian), EAQF (French), VDA6 (German) and QS-9000 (U.S.) into one standard. ISO/TS 16949:2009 can be applied to company sites worldwide, wherever automobiles or their parts and components are manufactured.
- Management Commitment and Support
- TS 16949 Audit/Assessment (Gap Analysis).
- Development of an Implementation Plan.
- Provide Awareness Training to all employees.
- Allocate Resources that will be necessary to develop and implement the system
- Prepare Quality System Documentation – Tier 1, 2, 3 documents (Quality Manual, Quality System Procedures, Work Instructions and Quality Records/Forms).
- Determine Training Needs of Employees – Job and Employee Skill Matrix (ie. overview of new system, internal auditing, problem solving, teamwork, etc…).
- Implement the New System.
- Conduct Internal Audits.
- Take Corrective Actions, if necessary.
- Re-Audit/Follow-up, if necessary.
- Registrar Audit Preparation/Training
- Registration Application.
- Registration Audit.
- Registration Certificate Issued.
- Maintain, Improve and Innovate the System.
External Benefits include:
- Improves OEM customer confidence and satisfaction in your organizations QMS capability and consistency in delivering conforming products and services.
- Improves conformity to quality requirements
- Increases competitive edge and automotive supply market share
Internal Benefits include:
- Improves business efficiency and productivity
- Reduces organizational waste, inefficiencies, and defects
- Facilitates continual improvement in business processes and customer satisfaction Improves process consistency and stability
- Provides basis for training programs to improve competence and consistency of personnel performance
- Improves employee motivation and participation through improved communication, interaction and involvement
- Contributes to provision of objective evidence that facilitates the assessment of system controls and effectiveness
The requirements cover a wide range of topics, including:
- Your organization’s top management commitment to quality, its customer focus,
- Adequacy of its resources, employee competence,
- Process management (for production, service delivery and relevant administrative and support processes), quality planning, product design, review of incoming orders, purchasing, monitoring and measurement of its processes and products, calibration of measuring equipment,
- Processes to resolve customer complaints, corrective/preventive actions and a requirement to drive continual improvement of the QMS.
- Last, there is a requirement to monitor customer perceptions about the quality of the goods and services it provides.
TS 16949:2009 does not specify requirements for your products or services; these are specified by your customer. It specifies requirements for your quality management system. An effective QMS will reap the benefit of providing/improving your ability to consistently meet customer’s product and other requirements.